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Frequently Asked Questions2019-09-23T07:08:49+05:00
What is islamghar.pk?2019-09-23T12:16:05+05:00

islamghar.pk is an online islamic store, which is specifically crafted to cater the needs of Pakistani users. It is a state-of-the-art platform where you can enjoy your shopping with the ease of staying at home and with 100% security of payment and refunds etc.

What is your refund policy?2019-09-23T12:15:15+05:00

islamghar.pk offers a No Questions Asked returns policy for its products: If you are not satisfied, you can return your product for a refund or replacement within 5 days after delivery. We’ll be more than happy to accommodate your request because all products sold on islamghar.pk are covered by our 100% Purchase Protection.

If the product is defective, damaged or if you receive an incorrect / incomplete product, then islamghar.pk will replace or refund the product given that you contact us within 5 business days after delivery. However there are some restrictions to what we’re able to refund that are necessary to keep in mind.

Although we are offering a 100% money back offer but please be noted that the service charges (vary through bank to bank or payment method) may apply. Moreover, the customer will be responsible to deliver that particular product at our door-step through courier or by any means on their own.

How to Request a Refund
Please include as much information on the purchase as possible to help us locate the purchase quickly for you. It ideally includes:

  • The order number – This can be found in the receipt sent by email at the time of purchase or while logged into your account from your Order History
  • Your username and the email address attached to your islamghar.pk account
  • The amount of the purchase (in PKR)
  • The date and time the charge was made

Order will be shipped after 24 hours once the order may received and the refund will take approximately ten (10) business days to settle down. Your co-operation in this regard will be highly appreciated.

What if I need a product or book from IslamGhar which is not enlisted in this site?2019-09-23T07:10:46+05:00

For such books and products, you can raise a request to our support center with complete name and specs of the product. InshaAllah we will try our best to accommodate you on priority basis.

Why I am receiving promotional email from islamghar.pk?2019-09-23T07:05:38+05:00

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

Why it is compulsory to Sign up before placing an order and who is responsible for my account?2019-09-23T07:04:56+05:00

Yes it is compulsory to Sign up before placing an order because certain services and related features that may be made available on the Site may require registration or subscription. To register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

I am facing an error while placing the order, why?2019-09-23T07:03:48+05:00

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.

How can I search for the book or item I need?2019-09-23T07:02:57+05:00

You can use the search bar on islamghar.pk website to search your desired book or item by name, topic, author, language, category or other keywords etc.

What if, I placed an order and later change my mind, can I cancel my order?2019-09-23T07:02:05+05:00

Yes! You can cancel your order within twenty four (24) hours of placing. Once this time may elapsed, then you can ask for refund, only.

What payment methods can I use to place an order?2019-09-23T07:01:23+05:00

We are currently offering cash-on-delivery (COD) option.

How do I get started with islamghar.pk?2019-09-23T07:00:14+05:00

You may need to create a free account with your email address on islamghar.pk once to start shopping online.

Why should I use islamghar.pk?2019-09-23T06:59:31+05:00

islamghar.pk is the trusted by all major Islamic Publishers in Pakistan. You can place your order with 100% peace of mind to get 100% authentic and original items. There are many other reasons to use islamghar.pk i.e.:

It is accessible through your smart gadgets like laptop, PC, mobile and tablet etc anytime, anywhere.
You don’t need to visit the market to get yourself the books and other stuff – specially for ladies.
Easy to navigate user interface with smart search and many other latest features.

I have some more questions, what do I do?2019-09-23T06:57:41+05:00

Our customer services team is always there to support you. Please feel free to contact us via “Contact Us” page on islamghar.pk or write to us at: care@islamghar.pk


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